Last Updated: 26 August 2026
This Privacy Policy explains how Wakapad ("we", "us", "our") collects, uses, stores and protects personal data when you interact with our website at Wakapad.com or contact us directly. We are the data controller for the personal data described in this policy.
We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) as retained in UK law by the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018. This policy applies to all visitors to our website and anyone who contacts us.
Our registered address is: Part 5th Floor Livery Place, 35 Livery St, Birmingham B3 2PB. You can contact us about data protection matters at [email protected] or by telephone on +44 121 633 4999.
We collect the following categories of personal data:
Contact information: When you use our contact form or email us directly, we collect your name, email address and the content of your message. We do not collect telephone numbers through our contact form.
Technical data: When you visit our website, we may automatically collect technical information including your IP address, browser type and version, the pages you visit, time and date of your visit, time spent on pages, and the website you came from. This data is collected through cookies and similar technologies where you have consented to their use.
Communications: If you contact us by email or telephone, we may retain records of that communication.
We do not collect sensitive personal data (also known as special category data under UK GDPR), including information about health, finances, race, religion or political views.
We use the personal data we collect for the following purposes:
Responding to enquiries: When you contact us through the website or by email, we use your name and email address to respond to your enquiry. The legal basis for this processing is our legitimate interest in responding to communications directed to us (Article 6(1)(f) UK GDPR), or where applicable, the performance of a contract or pre-contractual steps at your request (Article 6(1)(b) UK GDPR).
Improving our website: We use anonymised technical data to understand how our website is used and to improve the user experience. The legal basis is our legitimate interest in maintaining and improving our website.
Webinar registration: If you register interest in our webinars, we use your contact details to send you relevant information about upcoming sessions. The legal basis is consent (Article 6(1)(a) UK GDPR) or legitimate interest, depending on the context of your enquiry.
Legal compliance: We may process personal data where necessary to comply with a legal obligation under UK law (Article 6(1)(c) UK GDPR).
We do not use your personal data for automated decision-making or profiling.
We retain personal data only for as long as is necessary for the purposes set out in this policy, or as required by applicable law.
Enquiry correspondence is typically retained for up to 24 months from the date of the last communication. Technical data collected through analytics is retained in accordance with the retention settings of the relevant tool, typically no longer than 26 months. Where you have consented to receiving information about webinars, we retain your contact details until you withdraw consent or request deletion.
When personal data is no longer required, we take reasonable steps to ensure it is securely deleted or anonymised.
We do not sell, rent or trade your personal data to third parties. We may share data with trusted service providers who assist us in operating our website and delivering our services, including website hosting providers and email service providers. These parties are contractually required to process data only on our instructions and in accordance with applicable data protection law.
We may disclose personal data where required to do so by law, by a court order, or by a regulatory authority. We will inform you of such disclosure where legally permitted to do so.
Any third-party service providers we use are located within the United Kingdom or the European Economic Area, or are subject to appropriate safeguards for international data transfers in accordance with Chapter V of UK GDPR.
Our website uses cookies. A cookie is a small text file placed on your device when you visit a website. We use cookies to enable the website to function, to understand how it is used, and where you have consented, to provide analytics functionality.
You can manage your cookie preferences at any time using the cookie consent tool available on our website. For full details of the cookies we use, please see our Cookie Policy.
You can also manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.
Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:
Right of access: You have the right to request a copy of the personal data we hold about you (a Subject Access Request).
Right to rectification: You have the right to request that we correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
Right to object: You have the right to object to processing based on legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. We may need to verify your identity before processing your request.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and access controls limiting who within our organisation can access personal data.
However, no method of transmission over the internet or electronic storage is entirely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware, and will notify affected individuals where required by law.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data. This Privacy Policy applies only to our website at Wakapad.com.
Our website and services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us and we will take steps to delete it promptly.
If you have concerns about how we handle your personal data, please contact us in the first instance at [email protected]. We will do our best to resolve your concern promptly.
If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. The ICO can be contacted at:
Information Commissioner's Office
Wycliffe House, Water
Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123
1113
Website: ico.org.uk
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.
